Frequently Asked Questions (FAQ)
Following are some questions that our Customer Service team has encountered. If there are any other questions too, please feel free to contact us
You can call Kashyap on +91 9820511998 / Dinesh on +91 9821142306 OR you can fill up the contact form. You can specify the weight of the parcel and the location it is to be sent to. You will be informed about the approximate shipping rate on the phone. We will let you know our closest office location to your place. You can drop the parcel there or we can pick it up from your place at a nominal charge.
It doesn’t take more than 30 minutes to book a parcel with us.
There are specific regulations set by the carrier companies like FedEx, UPS etc. When you specify the item we will let you know if there are any restrictions to sending that parcel. Some items which have restrictions are perishable goods, dangerous goods etc. There is no restriction on the number of items that can be sent in general.
It would be better and faster if you can drop off the parcel at any location convenient and near to your place.
Every parcel has to go with certain documentation describing it for security purposes. Once we understand your requirements we will update you about the documentation needed to send the same
The shipping rate is calculated approximately on the basis of two main parameters – Weight and Location. However, the exact rate is known only after the shipment is packed. Once it is packed the volumetric weight is taken into consideration. The cost of a shipment can be affected by the amount of space that it occupies in the aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight
The cost of a shipment can be affected by the amount of space that it occupies in the aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight
The timing of parcel delivery depends on the location where it is to be sent. We will let you know the exact date of parcel delivery at the time of booking your shipment. On an average parcels from India to USA are delivered within 2 days.
At the time of booking we will give you an AWB (Airwaybill)Number. We will also give you the URL where you can track the shipment by providing this AWB Number. You will know the exact location of your parcel at any point of time till delivery using this information.
We ensure perfect packing as per standards. Fragile items are labeled as FRAGILE so that special care is taken while handling them. For these kind of items a process called palletization is undertaken to ensure meticulous packing techniques are followed.
We file for claim with the carrier company like Fedex or UPS etc. depending on material damage. There is no claim procedure for fragile items. An indemnity letter is to be submitted beforehand to the carrier as per guidelines. All the same we do we our best to ensure that it is packed carefully, labeled as FRAGILE and handled carefully.
We are associated with all major international courier companies like FedEx, DHL, UPS, TNT and all self network operators etc.